Refund Policy

At East Rivet, we want you to love what you order. If something isn’t right, we’re here to help.

ELIGIBILITY FOR REFUNDS

We accept refund requests within 10 days of delivery.

To be eligible:

  • Item must be unworn and unwashed
  • Tags must be attached
  • Item must be in original condition

REFUNDS

Once your return is received and inspected, we will notify you of approval.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

FINAL SALE ITEMS

The following items are not eligible for refunds:

  • Sale or discounted items
  • Accessories 

RETURN SHIPPING

Customers are responsible for return shipping costs.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at:
📧 taylor@rivetfashion.com

NON-REFUNDABLE SITUATIONS

We do not offer refunds for:

  • Items returned outside of the 14-day window
  • Items that show signs of wear, washing, or damage
  • Items returned without prior contact

CONTACT

For all refund requests, please email:
📧 taylor@rivetfashion.com